Course Description

Measurement, Data Analysis and Continual Improvement

Obtain practical experience in identifying appropriate measurement tools and analyzing the data they provide – all with the goal of improving customer satisfaction. The training course provides a review of ISO 9001:2008 and ISO/TS 16949 Section 8 and an introduction to three levels of tools/techniques useful in measurement, data analysis and continual improvement: Elementary, Intermediate and Advanced. Gain insights into how measurement, data analysis, and continual improvement lead to process control, product conformity, and, ultimately, customer satisfaction. Learn to confirm levels of effectiveness and efficiency for measurement, data analysis, and continual improvement activities.

Length: 2 days

Prerequisites: None

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