Description

Learn the concepts of ISO 9001:2000 and how the standard can become a valuable part of your business management system. The course highlights the importance of the process approach and how it impacts not only your organization but also your auditing practices. This course is certified by RABQSA and meets the training portion of the requirements for certification of individual QMS Auditors.

Length: 5 day (36.25 hours, not including written examination time)
CEUs: 3.6
Prerequisites: A series of questions to be answered by the student and turned in prior to or at the beginning of the course is required to demonstrate understanding of the ISO 9001:2000 Standard.

Who Should Attend

• Anyone who needs to learn about ISO 9001:2000 in order to audit an ISO 9001:2000 quality management system
• Employees at every level
• Trainers who want an effective method of explaining ISO 9001:2000 to employees

Why You Should Attend

• Receive an understanding of ISO 9001:2000
• Learn the process approach and how it impacts the use of ISO 9001:2000
• Learn the full range of auditing skills that will help you become a strong advocate and leader in your company's effort to obtain maximum value from your commitment to ISO 9001:2000.
• Gain confidence in your audit skills — from planning through reporting the results.
• Optimize understanding and retention with the Plexus Learning Model

- Multiple learning channels through lecture, coaching, group activities, innovative learning exercises and case studies
- Hands-on insights. Lecturing is minimized so learning is maximized
- Learn by doing. Connect the lessons learned to your real world by using your current circumstances as examples for activities.

Requirements for Successful Completion

There are two elements involved in the evaluation and examination for successful completion of participants of this course:

1. The continual evaluation of the student's attitudes, auditing capability, performance as team members when role-playing, and communication skills (performed independently by all instructors involved with the class).
2. A written examination, which covers the content of ISO 9001 and the application of audit principles and practices based on ISO 19011. 75% of the examination grade is based on questions that require essay responses that test comprehension of the audit process and the application of ISO 9001:2000, and the remainder of the examination grade is based on multiple choice, true/false or short answer questions.

Certificates

• Those who pass will receive a certificate of successful completion, which satisfies the training requirement for individual QMS auditor certification by RABQSA.
• Those who do not pass will receive a certificate of attendance.

Instructors

Plexus Master Trainers. In addition to facilitating ISO 9001:2000 training, Plexus Master Trainers train and evaluate:

• ISO 9000, QS-9000, TE Supplement, ISO/TS 16949, AS9100, AS9110 and ISO 14000 trainers
• QS-9000 registrar auditors and supplier auditors
• TE registrar auditors
• ISO/TS 16949 registrar auditors and supplier auditors

Plexus International also customizes training for organizations worldwide.

Training Agenda

Day 1

• Introduction
• Process Approach
• Understanding the ISO 9001:2000 Standard

Day 2

• Understanding the ISO 9001:2000 Standard

Day 3

• Linkages to Quality Management Principles
• Auditing Skills

Day 4

• Auditing Skills
• Audit Applications

Day 5

• Audit Applications
• Written Examination

Note: The time allotted for taking the examination is two hours. Strict adherence to the time limit is to be maintained. However, the trainer may allow a student whose primary language is not the language in which the course is conducted, or a student with a particular disability that adversely affects the student's capability to complete the examination in the allotted time, up to 30 additional minutes for taking the written examination.

The only reference materials allowed during the examination are a copy of the ISO 9001:2000 standard, course materials provided by Plexus International and any personal notes made by the student during the course.

Guidelines Governing the Lead Auditor Training Course

Plexus International's "RABQSA-Certified ISO 9001:2000 Lead Auditor Training" is focused on the training and development of the auditor candidates. Advisement, correction, discussion, information transfer and learning are the focus of the training session. Additionally, trainer evaluations of the auditor candidates' performance and understanding are directed toward improving the candidates' performance and understanding. Trainers are not to make final pass/fail determinations during initial parts of the training, but they are to collect performance data that assist them to make pass/fail determinations with regard to candidates' performance and understanding. Final evaluation of the candidates is the result of the written examination and the continual evaluations during the training session.