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• Habits, Good and Bad, Shape Organizational Culture

  Some habits good, and some not. Yet if most habits were not positive and beneficial, humans wouldn’t have evolved brains prone to forming them. Habits let us perform complex tasks without thinking consciously about them: forming sounds when we speak, Read More...

• Attention Plexus Service Providers

  In an effort to further improve the overall effectiveness of our training programs, Plexus will no longer be offering a standalone 2-day Internal Quality Auditing. Effective June 1, 2013, the corresponding participant materials will no longer be available for purchase. Read More...

• Why Smart Groups do Dumb Things

  It’s always sad when hardworking, conscientious organizations make serious mistakes ― acting unwisely, or failing to take action when they should. When Toyota built cars using defective gas pedals, or BP helped pollute the Gulf of Mexico, or Motorola let Read More...

• An Organization’s Choices in Seeking Help

  When it accepts the fact that it needs to address a problem, where can an institution seek help? First, it can look to its own existing resources (people and data) and put them to work on the problem. Often this Read More...

• The Difficult Decision: Asking for Help

  Both people and institutions find it hard to ask others for help. Deciding to seek assistance can be traumatic. For example, when individuals seek medical help, they have reached a judgment that what ails them won’t go away by itself Read More...